Returns & Replacements

Cleveland Lighting strives to provide customers with the best customer experience on the web and offers a very convenient replacement and return policy. The details of the policy are listed below, and our dedicated customer service agents are always available to help.

WHAT IS YOUR RETURN POLICY?

Cleveland Lighting works to provide a hassle-free return process. Products may be returned under the following conditions:

  • The customer must notify Cleveland Lighting within 14 days of receipt of the delivery that they wish to return the product. Returns cannot be accepted 15 or more days after delivery. Customers must notify us via email. We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends. A customer service representative will provide you with instructions for returning the product using a Return Goods Authorization number. Returns will not be accepted without a Return Goods Authorization number.
  • The product must be in its original packaging, must not show signs of installation (no cut wires or scratches), and must be in resalable condition.
  • The product’s price must be greater than $150.
  • The product must not have been part of a custom order, purchased from our clearance section, or discontinued by the manufacturer. We cannot accept light bulb returns. Additionally, orders of 10 or more of the same product or orders of more than $2,000 cannot be returned.
  • Customers will be responsible for return shipping and a 25% restocking fee.

Once a product has been received, we will work to provide credit to customers as quickly as possible.

HOW DO I MAKE A RETURN?

To return an item please send an email to Customer Service for a return authorization number. After a Return Authorization is requested, we will:

  • Issue an RGA number (return goods authorization number) and provide an address for you to use to ship the products.
  • Issue credit within 30 days of the manufacturer receiving and inspecting the product.

Credits will not be issued for products damaged during shipment, and you will be responsible for filing a claim with the shipper. Therefore, it is recommended to insure all return shipments and provide us with tracking information.

DO YOU DO EXCHANGES?

Most manufacturers do not reduce return fees for product exchanges. Please contact Customer Service via phone or email to inquire about exchange options. We will respond to your email within 24 hours on weekdays and 48 hours on weekends.

I'VE RETURNED MY ORDER WITHOUT AN RGA#. WHEN WILL MY CREDIT BE ISSUED?

If the product is refused upon delivery or returned without an RGA number, the standard return policy will not apply. The customer will be responsible for the manufacturer’s restocking fee which may be up to 25% of the purchase price of the item; as well as both initial and return freight charges.

MY SHIPMENT ARRIVED DAMAGED OR DEFECTIVE. HOW DO I GET A REPLACEMENT?

Cleveland Lighting will replace damaged, defective, or broken products and glass, free of charge, under the following conditions:

  • The customer must notify Cleveland Lighting of the product’s defect via email, within 14 days of delivery. If you do not notify us about broken, damaged, or defective goods within 14 days of delivery, we cannot replace them free of charge.
  • We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends. A customer service representative will provide you with instructions for returning the product using a Return Goods Authorization number. Replacement requests will not be accepted without a Returns Good Authorization number.
  • Damaged, defective, or broken products must be received and inspected by a Cleveland Lighting representative or the manufacturer before a replacement is issued.

If you discover damaged products upon opening a shipment and decide not to accept delivery, please contact Customer Service immediately to take appropriate action to resolve the matter. We will respond to your email within 24 hours. A claim will be filed with the carrier to credit your account for the damaged fixture, which we will replace at no cost. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. Cleveland Lighting will not be responsible for expedited shipping of any replacement parts or products. If the replacement product is back ordered extensively, we will retrieve the damaged product or instruct you to discard it and issue a credit for the item.