Customer Service Center
Privacy Policy
Cleveland Lighting is committed to protecting your privacy. Information you provide us will not be sold or given to any outside party. We do share your address and phone number with the manufacturer responsible for shipping your order, but it is only used for the processing and shipment of the order. Cleveland Lighting will only use your phone number to contact you in case of a problem with the fulfillment or delivery of your order. The email address you provide is used only to provide you with an order confirmation and tracking number. You reserve the right to opt-in to our mailing list(s) and have the ability to opt-out at anytime. If you have any questions or concerns regarding our privacy policy, please contact us so we can address them.
MORE ABOUT PRIVACY POLICY
Return & Replacement Policy
Cleveland Lighting strives to provide customers with the best customer experience on the web and offers a very convenient replacement and return policy. The details of the policy are listed below, and our dedicated customer service agents are always available to help at 1-877-215-7805.
MORE ABOUT RETURN & REPLACEMENT POLICY
Cancellation Policy
Cleveland Lighting attempts to process orders as soon as they are submitted, and we cannot accept changes or cancellations for orders that have already been processed.
MORE ABOUT THE CANCELLATION POLICY
Warranty
Cleveland Lighting does not provide warranties on the products offered for sale on this website. All lighting products, however, are sold with a manufacturer warranty which warrants that products sold to the first non-dealer purchaser will be free from defects in material and workmanship. If a product does have a defect, Cleveland Lighting’s obligation is expressly limited to replacement, without charge, or repair at the factory after prior written return authorization has been granted. Cleveland Lighting’s obligation under this warranty does not extend beyond the initial cost of the product and accordingly any consequential damages or labor costs arising out of a defect are expressly excluded. This warranty shall not apply to products that have been altered or improperly used. Notice of a defect must be received by Cleveland Lighting within one (1) year from the date of purchase. All lightbulbs, including those that ship with products, are excluded from this warranty.
» back to top